FAQs/ Frequently Asked Questions & Answers

Do the fans open to both sides?

The fan can only be opened in one direction: if it's in your right hand, open it with your thumb to the right, or hold it with your left hand at the bottom. The material becomes softer and more fluid with use, but retains its stability. The pin also loosens after a few uses—like good shoes that break in :)

Are the fans suitable for left-handed people?

These are currently right-handed* fans, but we have been told by some left-handed people that their stability makes them easy to use.

What material are the fans made of?

The fan's sticks are made of fast-growing and sturdy bamboo. The fan blade is covered on both sides with a polyester fiber fabric blend. The connecting piece, the spike, is made of iron with a nickel alloy.

Is the fan difficult to open?

Our hand fans are especially stable - this is due to the extra-tight pin and the sturdy material on both sides. This should losen after opening and closing them a few times, as the material becomes softer and more fluid with use, and the pin will loosen slightly.

 

Is the shoulder bag washable?

Yes, the satin bag is washable; we recommend hand washing.

 

Do you have a local store?

We currently don't have our own store where you can buy our fans. There are select retailers and outlets in Berlin where you can buy selected I'm a Fan! fans directly.

Where do the donations generated go?

The donations generated go to various non-profit organizations and solidarity initiatives. You can learn more about this under " Social Factor ."

 

Can I exchange the fan?

Of course, you can exchange or return your order within 14 days of receipt. Please keep in mind that returns generate costs, effort, and additional environmental impacts (CO2 emissions for transport, packaging materials, etc.).

Therefore, we would be grateful if you only order what you want to keep.

You can find all information in our terms and conditions or under returns/right of withdrawal.

If your fan has a defect (this unfortunately happens sometimes), please contact us before returning it via email to hallo@imafan.eu

Something is broken?

Things sometimes break - we're sorry if you're not satisfied with your delivery or something is defective (see our returns instructions at the bottom of the page).

Please write us an email directly to hallo@imafan.eu with photos of the problem if possible, and we will surely find a satisfactory and simple solution.

Do you make custom design hand fans?

Yes, we also offer custom-made hand fans, generally starting from a quantity of 150 fans.

So if you are looking for a great (promotional) gift for your company, anniversary or wedding, please contact us at info@imafan.eu and we will see if we can offer you a solution.

The social factor is always maintained, which means that even with custom-made products we donate 1€ for each fan sold.

You can find more information on the " Trade & Custom-Made Products " page.

Do you offer trading conditions?

Yes, we have trade terms and also offer our hand fans to selected retailers and other resellers. You can find initial information here.

Please contact us at info@imafan.eu with a rough desired quantity and the country to which you would like to have it delivered, and if it suits you, we will be happy to make you a non-binding and individual offer :)

 

My question isn't there...

Please write to us directly at hallo@imafan.eu and we will try to answer as quickly as possible.